…Our reviews are REAL!

The way we approached this was to formulate a number of questions to draw out our customers’ true feelings and thoughts on the process of building their pool.  During our phone conversation, we asked our customers to assess us based on: Communication; Involvement; Installation process; and the End Result.

Each review was then emailed back to the customer for their approval to publish.

The results are as follows:

Very Impressive!

I would rate MFPE’s communication as very good to excellent. Warren had no problems getting back to us straight away, be it via text, email, a phone call or voicemail. It was just great. We could ask any questions and there would always be an answer. Michael did most of the explaining after the install, he showed us the filter and bits and bobs and he was just exceptional in doing this for us. He even cleaned our pool when he had to deliver the pool part that was sent to us by mistake. This is just an example of the “nothing is too much trouble” service we received from MFPE. I had no idea what I was doing when we first started looking at pools, so to have MFPE walk us through the process was fantastic. We had a difficult area and needed a retaining wall, which they helped us organise. Discussing our fencing plan and doing our retaining wall altogether saved us a lot of money. Warren was great in giving us a lot of options, showing us what could be done and what he would recommend, but always leaving the final decisions in our hands. We never heard “No”, which was refreshing and the recommendations they gave were fantastic as it helped us to think about a few things we wouldn’t have otherwise considered. At times we felt nervous as we thought that minor things might go wrong, and they did – a storm water drain was knocked during the dig, but MFPE had solutions for everything. They did their best to reassure us and calm our nerves. We thought the 3D van was fantastic. It was well worth it to have them come out. There was a massive range and we could take the ones we liked out of the van and check them against our house to make sure it matched the brickwork. They arrived on time, were brief and helpful and our order arrived on time also. The fencer was amazing too. There was a small issue and he returned within a day to correct it. In 90% of our install, Mike and Cal cleared the rubbish every morning. Afterwards, when we were relaying the turf, the ground was a little uneven, which would have been great if the excavator could have just flattened it all out for us when it was there. We are absolutely, 100% satisfied with the result of our pool. We tried to get three quotes; one was an online quote and the other guy just never turned up. This helped to narrow our options, but what really made us decide to go with MFPE was the really fast timeline we could achieve with them. They said they could do it quickly, and they did. The finished product looks great, much better than we thought. When the pavers were laid, we couldn’t believe the result, the whole thing looks great. Especially because we were swimming by the day Warren said we would be – very impressive! Buying and building a pool is still a difficult process, but they guys we worked with were easy to get along with, did the job, were friendly and great to work along side of. They answered all of our questions and in the end, it was as easy as it could have been! Communication 4.5/5 Involvement 5/5 Install Process 4.5/5 Overall Result 5/5 Installed: 10/01/2015. 
Morayfield, Qld

Difficult access proved to be no problem.

I had no problems at all getting MFPE on the line. Whenever I needed anyone, I was always able to get a hold of them. Not only that, but they proactively kept me updated all the time, at every stage of the job. As a tradie myself, I had a good understanding of the general process, but they were really helpful when I didn’t know what was going on. We felt really good about our involvement. It was never more or less than we wanted and we were able to just pop our head in and out as we pleased to check everything was on track and going well. We didn’t have a lot of options about where to position the pool, so ultimately we only had one or two that would suit. Along with that, our access was pretty difficult, but with MFPE, there were no problems. It was clear that they knew what they were doing and this gave us plenty of confidence. Fairly happy with the way everyone worked around on our property, there was no damage and it was all pretty tidy when they left. 3D was pretty good to be honest. We liked the idea of the van coming to us and we were able to choose a tile pretty quickly and easily. Only problem we had there was the delay on the delivery. The reason seemed to be pretty odd, but we know these things can happen and in the end it was only a few extra days that we had to wait. Now, everything is just as we wanted it. It looks really good. The whole project was just great and so easy! Even when we had an issue with the pool being out of level, we were really impressed with the fact that we had people at our place fixing it up the next day. It was sorted immediately and we thought this was great service. Communication 5/5 Involvement 5/5 Install Process 5/5 Overall Result 5/5 Installed: 08/01/2015. 
Southport, Qld

 “Can-do” attitude really impressed us.

We had a really specific idea of what we wanted to see in our backyard, had done our homework and had already tried to get a few quotes.  After a number of “no, we can’t” and “no, we don’t want to” and a few “yeah we will send you a quote” (but never did) experiences, we were pretty jaded going into our meeting with Warren. But his “Can-do” attitude really impressed us.  Instead of telling us what we couldn’t or shouldn’t do, he approached it with a “yes” mindset and we would be the first to admit that we really grilled him to make sure it really was possible. He was always available on text and phone.  No doubt there was more than one job running at the time, especially as our job was so close to Christmas, but he always knew exactly who we were and all the specs of our project as soon as we were on the phone.  His patience went a long way to keeping our project stress free and he never spoke to us like we were “dummies”, even when discussing the technical aspects of the job. We were definitely involved in the planning of our project.  As with most things, not everything went 100% to plan, but the guys remained calm and never got flustered, they just approached it all with an attitude of: “How can we get this done?”, rather than throwing it in the too hard basket.  There was a small misunderstanding about the pool resting on our neighbours land until we could get in into the backyard, but it was nothing a Christmas hamper couldn’t smooth over.  Moving forward though, it would be great to see MFPE really explain this point well so everyone can be well informed. Our jobsite was pretty complex: low power lines, property on the side of a hill, a neighbours fence and a carport to navigate, along with existing trees to deal with.  But despite all of this, the boys made it happen, and they made it happen on a tight timeline.  Despite what my wife and I saw as a few hairy moments when craning our pool in, the guys had a great way of putting us at ease.  It was just so obvious that they had done this a million times before and they really knew what they were doing. Mike, Cal and the rest of the team were just awesome.  Some days they were at our place from sunrise to 6pm, ensuring that they left our property neat and tidy, and their attention to detail really showed us that they actually care about their jobs.  They were meticulous and genuinely cared about the project, and as far as we are concerned, they are just gold.  Nothing ever seemed to be too much trouble. We were also really impressed with the convenience of the 3D paver van coming to see us.  They had a great variety of pavers to select from, but due to the Xmas season, there were quite a few unavailable to us within our timeframe.  Hopefully MFPE and 3D can work together in the future to ensure that proper lead times can be given so as to fully use this great service.  We organised our own permanent fencing, but the MFPE recommended temporary fencing contractor was fantastic. Dealing with MFPE was a real pleasure. Communication 4/5 Involvement 5/5 Install Process 4/5 Overall Result 5/5 Installed: 08/12/2014. 
Greenslopes, Qld

This is our first pool and we ABSOLUTELY LOVE it!

Dealing with Warren was great.  We didn’t know anything about building a pool when we first started the process and he took us through everything.  The quotes he gave us to begin with were spot on and we didn’t have any unexpected costs come up along the way.  We felt that we were kept well informed and the “lingo” was easy to understand, especially when we were walked through the maintenance and filtration system.  We had an idea of what we wanted and then Warren showed us how we could achieve that.  It was a very collaborative experience.  Having the 3D paving supply team come to our place was so much easier than going to the shop.  It took us 10 minutes to decide on what we wanted and we found their service really good.  We were so excited on install day!  Despite having a small issue with the first crane, the boys managed this without extra charge.  The whole install was a smooth process and the fencing company installed our fencing on time, exactly as promised.  Michael and the team even took care of a mess left behind by another contractor without even having to be asked. This is our first pool and we ABSOLUTELY LOVE it! The whole experience and the finished look has completely met our expectations.  Initially we didn’t think we could afford a pool and landscaping, but the quote from MFPE has enabled us to have both and we feel that it was great value for our money! All our friends have commented on how fast the process was, 1 month in fact from meeting Warren to everything being completed.  Using all of MFPE’s recommended contractors was a great choice because they all worked together as a team to realise our dream pool. They were accountable to each other and worked hard to get the job done for us.  Using MFPE was exactly that…EASY. Communication 5/5 Involvement 5/5 Install Process 5/5 Overall Result 5/5 Installed: 01/12/2014.
Everton Hills, Qld

We couldn’t be happier!

After hearing a number of “no, we can’t”s from other pool companies, it was great to hear Warren explain how it was possible to achieve our dream pool.  As we had a difficult site, all potential problems were discussed up front so we could have back up plans in place.  His ideas about where to put the pump and the layout etc were really effective.  We chose our pavers online with 3D and then discussed it with the team over the phone.  They were helpful and gave us great service.  We knew exactly what was going on the whole time and whenever we needed to get in touch with the boys to ask a question, everything was fully explained and they were always easy to contact. When it came time for the install, we had total confidence.  Due to our location, everything had to be scheduled very tightly.  On the day, everything turned up as the boys said it would and the install ran smoothly and seamlessly.  The team cleaned up after themselves and left our property looking great. The whole process with MFPE was most definitely that – easy.  We love our pool.  Absolutely love it.  The brilliant black colour makes the water just gorgeous.  The coping and paving looks wonderful.  Working in the construction industry, we understand that problems can happen.  Whenever we had a slight concern, Warren dealt with our query himself immediately or put us in touch with someone who could help out straight away.  We couldn’t be happier! Communication 5/5 Involvement 4.5/5 Install Process 4/5 Overall Result 5/5 Installed: 24/11/2014.
Pratten, Qld

Nice and quick and really easy.

Sometimes Warren was really busy, but it was still really easy to get him on the phone when I needed him. His knowledge of the product is great and helps a lot when you don’t know anything about it! I didn’t want to be too involved in the process. As a business owner, I didn’t really have the time for that, so I appreciated how Warren took care of most things for me. This gave me confidence on install too. It was all really easy and we didn’t have any problems. I expected the mess to be a lot worse but honestly it was really good, so I was really happy with that. Subsequent to the pool going in we had a few issues with the filters, but Warren went above and beyond to come and fix the problems and make sure our pool functioned well. I would definitely recommend the 3D team. It was easy, convenient and I was happy with the service. The end result is absolutely gorgeous. I am so happy with it. Its perfect! The service with MFPE was nice and quick, and really easy. They always did more than that actually had to which was really impressive. Communication 4.5/5 Involvement 4.5/5 Install Process 5/5 Overall Result 5/5 Installed: 17/11/2014. 
Robina, Qld

A great result ASAP.

Warren was really easy to talk to. He explained everything in detail and kept us informed of the whole process along the way. No matter what, he always called us back on the same day. Everything was in simple English, which was great. We had heaps of choices when it came to our design. Warren really read our situation well; he understood our budget and respected it. We had the options to upgrade or downgrade certain parts of the pool build, depending on our needs. That freedom meant we got what WE wanted. We were really confident with the install of our pool. MFPE had explained it all really well and told us what to expect so there were no nasty surprises throughout the day, which was great. Having 3D come to us was really good. The convenience of not having to go out and do the legwork was fantastic and we had the opportunity to really see the pavers with our house. The guys also got a really good understanding of our job. We felt that pricing was really standard and the range was quite good also. Ivan came to do our fencing and we had a bit of trouble getting in touch with him. But MFPE followed it up for us and got it sorted. His price-point was good and we thought in the end he did a good job. MFPE was really upfront about our project, so from day one we knew what to expect. We knew there would be some mess with bringing trucks up and down the side of our house. The concreters were a bit messy and we expected them to clean up a bit better but in the end we took it away ourselves. That was a bit of a shame actually because MFPE turned up the next day to clear it away, just a bit of a misunderstanding there. In hindsight we should have listened to Warren on a few things that he suggested. He recommended a slightly smaller pool, but we pushed ahead with a larger one and while we are happy with the size, it had caused a few issues in other parts of our yard. The week after the pool went in, we had a big storm, which washed off a fair bit of the crusher dust, so we called MFPE and told them. Mike and Cal came back almost straight away to put more on so that it could be ready for the coping. The pool dig started on a Monday and we were swimming on Friday night, which we felt was fairly impressive. Ultimately, we made a decision to put a pool in and wanted a result ASAP and that is what MFPE delivered: A great result within 3 weeks of our initial decision. Communication 4.5/5 Involvement 4/5 Install Process 4.5/5 Overall Result 4/5 Installed: 03/11/2014. Pool Shape: 8m Serenity. Pool Colour: Dark Blue.
Chermside, Qld

“How does your perfect world look?”.

Working with MFPE was smooth and seamless. From communication via SMS, email or phone call, the response was always very prompt. All the MFPE staff are professional and it’s a very well executed business. Initially we made an online enquiry and received a response really quickly. Not only that but the information we were given was accurate and reliable, taking the potential for a major headache out of it. You can basically get Warren on the phone whenever you need to, and if you cant, he will just call you back as soon as possible. Even if your question seems silly, he was always helpful and gave us great advice. We had a vague understanding of the pool system, but Warren obviously knows it like the back of his hand and can explain it at the drop of a hat. It was great. We had a fair few quotes from around the place, but a lot of the time they were unreliable and didn’t turn up! If they did, they always seemed in a rush and then it took ages to get us a costing, which were vague and never gave the right amount of detail. Warren was so different. At his first meeting with us he said: How does your perfect world look? What do you want and how do you think it should look? So we looked at designs together and what would work and what wouldn’t and WHY. We felt this was a great service level and really helped us make decisions. Our soil was type “E” which required extra engineering consideration, footings and adjustments, and we were very very impressed with how this was all handled. Being on a large property, we never had reason to feel nervous, even with the crane, it’s all just part of the process! We had the fill moved to our dredging dam and that worked fantastically. The soil was removed neatly and put where we asked. The boys did a great job keeping our site tidy. We liked the 3D paving van idea. It’s certainly convenient to have them come to you and their price point is pretty spot on. In execution though, we weren’t that impressed. The tiles that were delivered seemed pretty different to what we had ordered and we understand that there will be variation, but there was a significant difference there. Angelo was pretty lax with his communication too and we needed to get Warren to assist, which he did. He was pretty slow in returning our calls and we have now tried to contact him 3 times for an astro-turf quote, but to this day we still haven’t heard from him. In the end, we feel the result is absolutely fantastic. We couldn’t be happier. So far we have referred 3 others to MFPE because we couldn’t be more pleased with the colour, location, look and overall effect of the pool. It’s just great! Communication 5/5 Involvement 5/5 Install Process 4.5/5 Overall Result 5/5 Installed: 27/10/2014. 
Withcott, QLD

Wonderful…have no bad comments about anything at all!

Brilliant.  Fantastic. Wonderful. MFPE came to see us and in the next minute, we were all decided!  There were no complications and it was all really straightforward.  It was done in no time.  We always expect hold ups with this type of thing, but it just wasn’t like that at all.  It was as smooth as anything and it was easy to understand.  We didn’t have to wait for a quote or a long time for an install, it was all just so easy!  We had heaps of input and so it all turned out exactly as we wanted it to!  When the crane came, that’s when we left!  But it was so lovely to come home and see our new pool in the ground already.  The van with the pavers coming to us was very handy and saved us from going out.  I already knew what I wanted so when they had what I was looking for, I just made the decision, no fuss! Exactly what everyone wants – no fuss.  We made the mistake of putting down our grass first and in hindsight, it would have been more sensible for us to put the pool in first, but everything around the worksite was really tidy and clean.  Even though we only have a small pool, my grandkids love it! It keeps them entertained and busy and I use it everyday for exercise, exactly what I wanted it for! The pool is exactly what we wanted and we love it!  Using MFPE was exactly that – easy.  No problems, easygoing and really efficient. Communication 5/5 Involvement 5/5 Install Process 5/5 Overall Result 5/5 Installed: 20/10/2014.
Varsity Heights, Qld

Added value to our lifestyle!

Excellent and very good! That is how we would describe the communication between Warren and his clients. It is extremely important to us that we have good communication with people we deal with and we appreciated the reassurance that Warren gave us at every step of the way. It was so easy to reach him when we needed to. He was always available and if he wasn’t, he called us back as soon as he was. It was so good that at no point were we ever concerned that we wouldn’t be getting the result that we wanted. We have a tendency to be overinvolved in projects like this, but in this case, we felt that we were involved to the extent that we wanted to be involved and not one bit more or less than that. MFPE really put our minds at ease that we weren’t overcomplicating the process and that we should have a say as we wanted to. We never felt like we were being oversold, which is the strong impression we got from some of the other companies we got quotes from. We found the install process to be an interesting one. Many of our neighbours came to see it and we had plenty of confidence that the installers knew what they were doing. It was a really windy day when they craned our pool over the house, but we were totally relaxed knowing we were in good hands. This was not our first experience with the 3D Paving Supply van. We had used them before and again, found their communication and range was quite good. There was a small mix up in the delivery of our pavers, but it was all sorted within a couple of hours without any hassle. The fencer is actually who referred us to MFPE. We felt his work was of an OK standard. He forgot to cap a few of our posts off and said that he would return to finish the job, but so far we haven’t seen him. However, to his credit, he did do our job at a very busy time of the year and even finished the necessary parts of the job on a Sunday so that we could get the pool approved for Summer. Our backyard is really large, so the mess was pretty noticeable. It disturbed the grass a fair bit but that was to be expected. We found the tiler to be pretty messy also, which was a bit disappointing. We loved the website too. It would have to be one of the most functional websites we have ever been on. You can get an idea of the price up front whereas in our experience, everyone just wanted to send us glossy brochures and talk about price only weeks down the track. We are very very happy with the end result. It looks great. We are very satisfied with the decision to go ahead with the pool and feel that it is a great addition to our home. It has allowed us to engage with our kids more and ultimately, adds value to our lifestyle. Communication 5/5 Involvement 5/5 Install Process 5/5 Overall Result 4/5 Installed: 29/09/2014. 
Kedron, Qld

Exceeded our expectations!

The entire progression was well defined and clearly explained to us.  We really appreciated this and how easy it was to get in touch with a MFPE guy when we needed to.  At first, we had our own ideas and thoughts and even though Warren listened to us well, there were certain things he said we couldn’t do.  Initially we tried to convince him our way, but now that the project has been completed, we can really see why he made the recommendations he did.  They are 100% correct.  We really liked the breakdown of all the costs too.  Each component was costed out separately and so we had complete control over the cost of the project.  We could see where it was blowing out or where we could save, according to our needs.  We felt pretty confident when the install started.  The boys reassured us that they did this pretty often so we didn’t feel too worried.  In the end, it all went really well and we didn’t have any troubles.  Our place was kept really tidy.  The 3D team coming to our place was a really great idea.  The range is good, maybe not as wide as if you did the searching yourself, but less choices keeps it simple too and less confusing.  Our pool has been installed in a really difficult spot.  When we first asked Warren to come and have a look we weren’t really sure that we would be able to have a pool as all the other companies we asked to come and quote us just kind of scratched their heads, but Warren was able to find us a solution that allows us a really nice view over a pool that is larger than we ever thought we could get in there.  In the end, we are really happy with the look of our pool.  No complaints at all. Communication 4/5 Involvement 5/5 Install Process 4/5 Overall Result 5/5 Installed: 11/08/2014.
Rochdale South, Qld

An easygoing, easy to understand experience!

We chose to use MFPE because of price and the methods they use.  The clear steps make it a really user friendly system!  I had no trouble understanding the technical terms as they were all explained to me and the team at MFPE was always at hand to get in contact with when I needed them.  The cost was not explained to me 100% accurately, so that was a bit disappointing, but in the end, I understood why the cost increased slightly. The team did exactly as we asked and the pool has ended up looking just as we thought it would.  They really got our vision and took it onboard which was great.  The install program was really easygoing.  There was hardly any leftover mess although we did experience one contractor leaving some mess around, but the MFPE guys came back and cleaned it up straight away. The fencing guy was great and it was really convenient to have the 3D pavers supply team come to me.  They had a great range to choose from and they were really friendly, but they are a bit pricey in my opinion.  The convenience is unbeatable though.  I loved the way the whole process was done in steps.  It really simplified it and made it easy. There were just no hassles or dramas with anything.  It was a really easy project.  Overall, we are totally satisfied.  Everything just looks perfect.  MFPE suggested a black fence over a cream one to get it to “disappear” and we are so glad we went with their suggestion.  They even pulled down a large tree and moved another tree for us and it survived! Communication 5/5 Involvement 5/5 Install Process 5/5 Overall Result 4.5/5 Installed: 21/04/2014. 
Esk, Qld

Whatever they said they were going to do, they did!

The great thing about working with MFPE was that whatever they said they were going to do, they did!  None of our questions seemed too hard, it was so easy to get answers and that made the whole thing so easy.  When Warren came to quote us, he had great suggestions and really took the initiative to help us achieve all that we wanted. We used a crane to get our pool in and at first I was nervous, but it was obvious that the Guys (who was supervising) and the crane driver knew exactly what they were doing and were completely in control of the situation. In the end, it was all fine!  It was very convenient to have the paver van come to our house. He had all the knowledge and all I had to do was show him a picture of what I wanted and he showed me the closest matching pavers in his van.  He had a few colour schemes to choose from in my style and a great range of others for me to choose from too. The fencing has also come up really well. It wasn’t always very easy to get hold of the fencing guy, but Warren always chased it up for me and we were in contact again really easily. Mike and the team made our place look so good.  They tidied up after themselves every day and kept the job nice and presentable. The tiler was a bit messy but Mike came and cleaned it up without question, which was really impressive. Ultimately, the whole thing from first phone call to the moment we could swim in it was just so easy.  Warren gave great advice and we really didn’t have to do any more than we wanted to. Communication 4/5 Involvement 4/5 Install Process 4/5 Overall Result 5/5 Installed:  31/03/2014. 
Petrie Qld

Loved the step-by-step payment system

It’s obvious from speaking with the team at MFPE that they know what they are doing.  We were totally confident in the process and the people.  We already had a good understanding of what we were doing before we even met with Warren, but he explained anything we didn’t already know.  It was great that we could always contact Warren when necessary.  Loved how we were given all of the information in writing on what was required when and what we would have to pay.  This transparency gave us a lot of confidence in the project.  Eg: when “x” happens, you pay this much to this person.  Everything was really well organised between trades and contractors and so our install happened really quickly.  We had a pool 10 days after moving in so we got a lot of use out of it over Summer! The job was relatively tidy, but could have been better.  The concreters were a bit messy but we just took this to the tip ourselves.  Nothing unexpected.  It was really convenient having the 3D paving supply team come to us.  Service from them was good and when we needed to order more pavers for an extra part of our yard, it was as simple as calling them up and ordering more.  We felt that the fencing quote was high, and we did not have confidence in some of the things the contractor told us, but we didn’t get another quote to compare so we will never know. When the pool fence was inspected the inspector commented on what a good job it was and he passed it on first inspection which he said was quite uncommon so that made us happy that we had stayed with this contractor.  We have recommended MFPE to quite a few people; great service, a good price and an easy process.  Our finished product: well, we love it, love it, love it.  Love the colours we chose, love the location, love it all! 10 out of 5! Communication 4/5 Involvement 5/5 Install Process 5/5 Overall Result 10/5!! Installed: 10/03/2014.
Daphne and Jack
Upper Caboolture, Qld

Above and Beyond!

We had researched quite a few different companies but chose to go with MFPE because of the price.  We loved the online system that allowed us to choose different sizes, colours and packages and then gave us a price for each combination.  Right through the project, they really listened to us.  They helped us choose a great design that suited our home perfectly and we really felt that they worked hard to achieve our vision, not just theirs!   Everything was organised with contractors, even council approvals which took the hassle out of it for us.  Then the 3D van with the paver options came to us!  They turned up on time, had a great range and made it so easy to choose.   All of this gave us a lot of confidence when it came to installation day.  They were on time and professional and went above and beyond to keep us informed.  We couldn’t be present for the install of our pool so they sent us progress photos to keep us up to date.  We had to access our neighbours yard to install, but everyone’s land was left in perfect condition, no damage to anyone’s property.  They were just fantastic.  We love our pool.  Absolutely love it!  It’s exactly what we hoped it would be. Communication 5/5 Involvement 5/5 Install Process 5/5 Overall Result 6/5 Installed: 03/03/2014.
Oxley, Qld
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