Reviews

Reviews

…Our reviews are REAL!

The way we approached this was to formulate a number of questions to draw out our customers’ true feelings and thoughts on the process of building their pool.  During our phone conversation, we asked our customers to assess us based on: Communication; Involvement; Installation process; and the End Result.

Each review was then emailed back to the customer for their approval to publish.

The results are as follows:

91.6* / 100
*As of February 2020

Very patient and helpful.

When I needed to contact Warren, he was always available.  MFPE listened to my opinions and then explained the technical things to me.  They were very patient and listened to what we wanted.  This was very good.  The install of my pool went exactly as the team had explained to me.  Before they started, I really was nervous, thinking that it was a really big job.  But when they started working I could see that they knew what they were doing and then I was relaxed.  The install went smoothly and easily. I supplied my own tiles and although they weren’t laid perfectly the first time, the contractor returned to fix the problem very quickly.  This was easy to organise through Warren.  Using MFPE was great and I am very happy with the look of our pool.  Now that it is all finished, we think it looks great.  Exactly as we hoped it would! Communication 4/5 Involvement 4.5/5 Install Process 4.5/5 Overall Result 4.5/5 Installed: 24/02/2014. 
Chandrakant
Fitzgibbon, Qld

We are really impressed.

Our experience with MFPE was easy.  We found Warren to be great and it was really good how the team kept us updated at all stages.  For example, at the install before ours, they hit rock in the dig, causing a delay.  But they phoned us straight away and let us know and so we knew what was going on, not left wondering where they were.  It was no problem getting in touch with them when we needed to and they explained everything in detail at a level we could understand, which we thought was great. The team helped us decide exactly where to position our pool, but only after seeing our designs.  Their suggestions were useful and we could see the reasons why we should follow their advice.   We tried hard to work WITH the guys when it came time for install.  We were able to hire the bobcat for a few extra hours and use it ourselves to do a few other things on our property.  It was great to be able to take advantage of this and it saved us some money in the process.  We loved the 3D paver truck.  It was so convenient because as small business owners, time is just not something we have, so to have them come to us was such a great help.  Their price was really competitive and we liked the range.  We have even used them twice more since the install of our pool!  There was mess from the build, as expected, but they guys kept it all in one pile, so it was really easy for us to remove ourselves. We are very happy with the end result of our pool.  There were no problems along the way and it is much better than we imagined.  We are really impressed. Communication 5/5 Involvement 5/5 Install Process 5/5 Overall Result 5/5 Installed: 10/02/2014. 
Vicki
Gatton, Qld

Paid for itself already…the kids love it!

We already had a pretty good idea of what we wanted but when we had the site visit, Warren was really good in telling us what worked and what didn’t, and he explained why a certain idea wouldn’t work.  No one ever tried to override what we wanted and they always stuck closely to our ideas.  We live a long long way from Brisbane so we had to do a lot over the phone and on email, but it all worked perfectly.  We chose our pavers online and they have turned out exactly as we expected.  Getting in touch with the team at MFPE was easy.  They always replied in good time and it was easy to understand what was happening. We used our own machinery to do the dig with supervision from Michael and the team.  It was quick and easy and the team was very particular, especially when laying the pool.  They lifted the pool out of the ground 5 different times to make sure it was 100% level.  This was really impressive, and I’m not sure that other contractors would have cared that much. The guys left our property in good condition and the whole thing was just a really easy process. The pool has turned out much better than we expected.  It has definitely paid for itself already with all the use we have gotten out of it and it just looks fantastic with the rest of our properly.  We love it and the kids love it. Communication 5/5 Involvement 5/5 Install Process 5/5 Overall Result 5/5 Installed: 20/01/2014.
Jane
Thallon, Qld

5 out of 5 across the board!

We chose MFPE for two reasons: 1. Because they really listened to us and helped us achieve what we wanted, not their own ideas. And, 2. Price.  Its just great value. MFPE was the only one who really heard us.  We had several quotes, but they all just went off on their own tangents telling us what we should do, despite us saying that’s not what we want.  Warren was the only one to really listen to what we wanted.  We never felt like we were left in the dark.  We knew everything that was happening.  They told us everything we wanted to know and answered all our questions and this really helped us to understand all the technical terms.  We couldn’t fault anything in whole process. The man with the pavers was very very helpful.  Took all the legwork out of it for us.  Super convenient and had a big range to choose from. Our install was so quick and easy.  Everything just happened exactly the way it was supposed to!  Michael and the team left our backyard looking great. Using MFPE was definitely easy.  The pool is great.  We love it.  It really is just what we wanted. Communication 5/5 Involvement 5/5 Install Process 5/5 Overall Result 5/5 Installed: 18/11/2013. 
Liz
Cashmere, Qld
1 5 6 7

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