Reviews from Fraser Coast, QLD

Reviews from Fraser Coast, QLD

“Everyone knew what they were doing”

We were building a house overlooking Pummerstone Passage but for privacy we wanted to put in a pool and we chose MFPE. We now don’t at all regret that decision. Their communication was very good. I could ring Warren anytime and he would always call me back within 30-40 minutes – even when he was interstate. He was very organised. Michael the supervisor was the same, he would always communicate any problems straight away to me and let me know just how they were going to work around to fix them – which I thought was excellent organisation. I am a project manager, so I know a bit about the building business, and generally you can expect one or two things to go wrong, but not with MFPE! Every little problem was sorted out quickly, and they didn’t try to cover it up, they always made sure I was aware of every step of the project. They made sure everything was “just right”, and if it wasn’t – they worked on it until it was perfect. Their attention to detail was at a very high standard. They sent out 3 very experienced qualified trades’ people and they got everything working very well upon completion. We’ve subsequently had no problems whatsoever, and 2 months on, everything about the filtration and cleaning systems is working perfectly. So we are quite impressed with the overall outcome of it. The pool was delivered on time, the tradesmen were pleasant and well qualified, everyone knew what they were doing, it now looks good. I’d recommend anyone to give them a go! We are very happy customers!
Communication 5/5
Involvement 5/5
Installation Process 5/5
Overall Result 5/5
Supply Date:: 27/06/2016.
Michael
Bongaree, QLD

“Everyone was just really helpful”

My experience with MFPE was really good. Sometimes when you’re buying something big like a pool, as soon as the money goes through it seems like the company doesn’t want to know you. That definitely wasn’t the case with MFPE. All of the staff were just so helpful and informative. I first spoke to Warren, and he sent me many photos of different pools and information on how to install each one which was just the information I needed. After I made a decision, all the installation plans were sent through straight away and they were so easy to read! Warren was really great in that regard, even though he is such a busy man, if I left him a message he would ring back and make sure everything was sorted out properly. I really liked how MFPE organised everything for me. All the information, the plans, the delivery, absolutely everything was taken care of. All I had to do was install it. I felt pretty confident to install the pool because I have an excavation business, so I had done quite a few things like this before. It helped too that I already had the machinery and tools needed to do the job! That made it really easy for us. But even so, if I had any issues I always knew that I could ring anytime and ask, which I did a few times! Michael the supervisor was really good as well. He was always on the phone to me, double checking that I had all I needed and that the job was going smoothly. He gave me a lot of assistance in that way. Bobby also gave us pointers here and there when he delivered the pool. Everyone really knew what they were talking about. All up from start to finish it took about 7 days which I thought was pretty good. Ever since we have installed it the kids have been in it every day. They love it!
Communication 4/5
Involvement /5(DIY)
Installation Process /5(DIY)
Overall Result 4/5
Supply Date:: 09/11/2015.
Brett
Tannum Sands, QLD

“They went out of their way to help”

What really impressed us about MFPE was how they seemed to go out of their way to help us. Warren even drove 4 hours to our place just to have a look, even though we hadn’t yet bought the pool, so his customer service was excellent. All of the options were explained clearly and Warren wasn’t pushy at all. He really made sure we understood everything that was happening. I had more than enough information. It was a really good process, and their communication with us was fantastic! They really knew what they were doing! Even when we did have a small problem with something, within a couple of days they came back to fix it for us. So the after sale service was really good also. When it came to the installation, we had Peter and his team do that for us, including the plumbing and filtration. It all went pretty smoothly. Because we live 30 kilometres out of Town we offered them to stay with us to save them travelling back and forth every day. They were really lovely and so appreciative! They got the pool in so quickly! We did have to move the position of the pool 5 metres because we hit rock, and it poured down rain one night, but even with those delays they got it done within 2 days! So we were really impressed at that! I was in the pool the afternoon that they left. I love it! I’d recommend anyone to go through MFPE to get a pool. We were really happy with the service, and it looks wonderful!
Communication 5/5
Involvement /5(DIY Platinum)
Installation Process /5(DIY Platinum)
Overall Result 5/5
Supply Date:: 14/09/2015.
Annette
Horse Camp, QLD

“I’ve got no complaints!”

The DIY kit was a good option for us because we had done lots of things like this before. We are pretty active sort of people and a bit of hard work doesn’t worry us, so we just bought the shell, and had a friend who was a builder help my partner and I to install it. We already had a whole dug out from our previous pool, so all we had to do was make it a bit bigger so we could fit the Fibreglass one in. After shifting several loads of crusher dust, packing it all down, the pool was in! It helped that we had a friend who owned a Wacker Packer, (a machine to compact the ground) so he was able to water down the crusher dust and pack it down firmly, which made a good foundation for the pool. It took us a few months to do all of the finishing touches such as the fence and landscaping, but that is the best part of DIY. We were able to take our time, and do things properly, and now it’s all finished we are so happy with the result! Our pool looks awesome! The only hiccup was there was a holdup on the road with the delivery truck so the pool arrived quite late in the day. To top it all off a storm was brewing! But we all just got stuck in and the pool was in by sunset. It all turned out alright despite the rain and the wind! Because we had our last pool for about 20 years, we had a lot of the accessories for the pool already such as the sand filter and timer, so we didn’t need to talk to too many people, it was really simple. The only person we really talked to face to face was the delivery driver, and he was Fantastic to deal with! He called us before he arrived, and when he got to the site he was able to explain a few things about the installation because he used to install pools himself so that was really handy. All of the plans were emailed to us before hand so we could be prepared, and Warren explained everything that we needed to do to install the pool. He was really good at getting back to us. If I had any questions, straight away he would call to answer them. So it all worked out really well. I liked the fact that we were notified when the pool was leaving and its expected arrival as well. This constant communication helped us to be fully prepared and organised. The pool has been in for 10 months and despite rainy weather, it hasn’t sunk or moved. This pool is much easier to keep clean than the last and we are enjoying it very much. I have no complaints at all! Everything turned out really good and that’s the main thing.
Communication 5/5
Involvement /5(DIY)
Installation Process /5(DIY)
Overall Result 4.5/5
Supply Date:: 02/11/2015.
Gwenda
Hervey Bay, QLD

“Great Service and Good Information”

I wanted to put a pool in but I couldn’t afford to get someone to do it for me. So I looked up on the internet and found MFPE and gave them a call. Warren was able to give me a price then and there, and assured me that they would support us the whole way. We made a decision and right away we received the plans for council, the dig depth, and lists on how much pipe and how many fittings would be needed. It was so organised! Then After I received all the documents, I went to see a builder that I knew. He had actually put pools in before and he agreed to offer a hand to put ours in. I couldn’t believe how quickly the pool arrived! It got delivered a week before we needed it! On installation day I had already marked out everything ready for when the builder came. We ordered a crane, and it came three hours later. This gave us a chance to finish digging the hole. Then it was just a matter of putting it in, filling in the hole, and watering it down to make sure it was secure. We had water in it that very same day! We have had no trouble ever since, it has been great. The builder has come back since then and concreted all around it and laid the tiles and it looks fantastic! I just need to spray the nonslip paint on the concrete for safety. But apart from that it’s all done. MFPE overall was very good to deal with. They sent us everything we needed to know and if I didn’t know something or if we needed to ask a question I could ring Warren or Michael and asked them and they would give me an answer straight away. Their Communication was really good. Warren was very easy to work with, and I really liked how he showed personal interest, and would always return my calls as soon as he could. They had great service and good information. I have already recommended it to others!
Communication 5/5
Involvement /5(DIY)
Installation Process /5(DIY)
Overall Result 5/5
Supply Date:: 05/10/2015.
Peter
Poona, QLD

“It was mega easy!”

I researched the pool and got into contact with the supplier who highly recommended Warren. Warren gave me all the information I needed to complete the job and made it seem so straight forward. And it was! The communication with MFPE was mega easy! Everyone was really helpful, and made me feel Comfortable. We live in Tannum Sands so I was very anxious buying something that was so far away especially since I hadn’t even seen the product. After MFPE told me how many interstate jobs they do without problems I was relieved. They’re reassurance was great and they made me feel really confident about everything. As it turns out I had no need to be concerned! The pool arrived on schedule, just when they said that it would. Everyone who was involved was great and really helpful. I installed the pool and even though it’s still cold the kids were in there on the weekend! I think we need to look at heating now! They Love it! I am a plumber by trade but I certainly had never installed a pool before. Throughout the whole process I didn’t have any dramas at all. It turned out to be very easy. I was really surprised. With the right Information and the right tools, I’d recommend everyone to give it a go. It’s really not that hard! The end result is excellent! Even with all of the wet weather, the pool hasn’t moved, nothing has sunk everything is spot on. MFPE truly does live up to they’re name! It was very EASY!
Communication 5/5
Involvement /5(DIY)
Installation Process /5(DIY)
Overall Result 5/5
Supply Date:: 09/11/2015.
Damien
Tannum Sands, QLD

“You get what you want…it’s good!”

 We decided to buy a DIY kit from MFPeasy because it was a great price and we liked the fact that we can do it ourselves as the money comes in. It has been going really well! We are putting in a retaining wall around it at the moment and are hopefully going to concrete the pool in on the weekend. We had rain when the pool arrived, so we couldn’t do anything straight away because it was too wet, but apart from the delay because of the weather everything has worked out well. We look forward to enjoying our finished pool! Communication with Jacqueline was very good. She let me know what was happening every step of the way. And MFP…easy gave us so much information, everything that was needed from start to finish! With MFPeasy, you get what you want, and they do everything they say they will do! It’s so good! There are not too many companies you can say that about! I’d definitely recommend them to a friend. And if I ever need another pool I know where to go!
Communication 5 /5
Involvement /5 (DIY)
Installation Process /5 (DIY)
Overall Result 5/5
Supply Date: 13/06/2016.
Eva
Cannonvale, Qld

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