Reviews from Western QLD

Reviews from Western QLD

“How does your perfect world look?”.

Working with MFPE was smooth and seamless. From communication via SMS, email or phone call, the response was always very prompt. All the MFPE staff are professional and it’s a very well executed business. Initially we made an online enquiry and received a response really quickly. Not only that but the information we were given was accurate and reliable, taking the potential for a major headache out of it. You can basically get Warren on the phone whenever you need to, and if you cant, he will just call you back as soon as possible. Even if your question seems silly, he was always helpful and gave us great advice. We had a vague understanding of the pool system, but Warren obviously knows it like the back of his hand and can explain it at the drop of a hat. It was great. We had a fair few quotes from around the place, but a lot of the time they were unreliable and didn’t turn up! If they did, they always seemed in a rush and then it took ages to get us a costing, which were vague and never gave the right amount of detail. Warren was so different. At his first meeting with us he said: How does your perfect world look? What do you want and how do you think it should look? So we looked at designs together and what would work and what wouldn’t and WHY. We felt this was a great service level and really helped us make decisions. Our soil was type “E” which required extra engineering consideration, footings and adjustments, and we were very very impressed with how this was all handled. Being on a large property, we never had reason to feel nervous, even with the crane, it’s all just part of the process! We had the fill moved to our dredging dam and that worked fantastically. The soil was removed neatly and put where we asked. The boys did a great job keeping our site tidy. We liked the 3D paving van idea. It’s certainly convenient to have them come to you and their price point is pretty spot on. In execution though, we weren’t that impressed. The tiles that were delivered seemed pretty different to what we had ordered and we understand that there will be variation, but there was a significant difference there. Angelo was pretty lax with his communication too and we needed to get Warren to assist, which he did. He was pretty slow in returning our calls and we have now tried to contact him 3 times for an astro-turf quote, but to this day we still haven’t heard from him. In the end, we feel the result is absolutely fantastic. We couldn’t be happier. So far we have referred 3 others to MFPE because we couldn’t be more pleased with the colour, location, look and overall effect of the pool. It’s just great! Communication 5/5 Involvement 5/5 Install Process 4.5/5 Overall Result 5/5 Installed: 27/10/2014. 
Withcott, QLD

The look we were after … for much less!

We bought a kit from MFPE and used our own installer who is a mate of ours.  If I ever had to leave a message with MFPE, someone always called me back quickly.  It was so easy to understand all the technical specs of the pool and they even organised for us to be able to look at another pool really similar to what we wanted so that we could properly imagine how it might look at our place. On delivery day, Warren came out to ensure it all ran smoothly.  Our acreage property made it really easy to just drive the truck right up to the hole and then unload it.  We chose to buy a fibreglass pool because we like the clean, square corners you can get with fibreglass.  To have the same kind of finishes with concrete was significantly more expensive.  It was great to be able to talk to people who can just make decisions straight away and really help us out. Overall we are really happy with the pool.  The kids love it and aside from a minor pump issue, which was sorted out seamlessly with Warren and the pump company, the pool is going really well. Communication 5/5 Involvement N/A (Purchased a Kit with self install) Install Process N/A(Purchased a Kit with self install) Overall Result 5/5 Supply Date: 01/09/2014. 
Willowvale, Qld

An easygoing, easy to understand experience!

We chose to use MFPE because of price and the methods they use.  The clear steps make it a really user friendly system!  I had no trouble understanding the technical terms as they were all explained to me and the team at MFPE was always at hand to get in contact with when I needed them.  The cost was not explained to me 100% accurately, so that was a bit disappointing, but in the end, I understood why the cost increased slightly. The team did exactly as we asked and the pool has ended up looking just as we thought it would.  They really got our vision and took it onboard which was great.  The install program was really easygoing.  There was hardly any leftover mess although we did experience one contractor leaving some mess around, but the MFPE guys came back and cleaned it up straight away. The fencing guy was great and it was really convenient to have the 3D pavers supply team come to me.  They had a great range to choose from and they were really friendly, but they are a bit pricey in my opinion.  The convenience is unbeatable though.  I loved the way the whole process was done in steps.  It really simplified it and made it easy. There were just no hassles or dramas with anything.  It was a really easy project.  Overall, we are totally satisfied.  Everything just looks perfect.  MFPE suggested a black fence over a cream one to get it to “disappear” and we are so glad we went with their suggestion.  They even pulled down a large tree and moved another tree for us and it survived! Communication 5/5 Involvement 5/5 Install Process 5/5 Overall Result 4.5/5 Installed: 21/04/2014. 
Esk, Qld

We are really impressed.

Our experience with MFPE was easy.  We found Warren to be great and it was really good how the team kept us updated at all stages.  For example, at the install before ours, they hit rock in the dig, causing a delay.  But they phoned us straight away and let us know and so we knew what was going on, not left wondering where they were.  It was no problem getting in touch with them when we needed to and they explained everything in detail at a level we could understand, which we thought was great. The team helped us decide exactly where to position our pool, but only after seeing our designs.  Their suggestions were useful and we could see the reasons why we should follow their advice.   We tried hard to work WITH the guys when it came time for install.  We were able to hire the bobcat for a few extra hours and use it ourselves to do a few other things on our property.  It was great to be able to take advantage of this and it saved us some money in the process.  We loved the 3D paver truck.  It was so convenient because as small business owners, time is just not something we have, so to have them come to us was such a great help.  Their price was really competitive and we liked the range.  We have even used them twice more since the install of our pool!  There was mess from the build, as expected, but they guys kept it all in one pile, so it was really easy for us to remove ourselves. We are very happy with the end result of our pool.  There were no problems along the way and it is much better than we imagined.  We are really impressed. Communication 5/5 Involvement 5/5 Install Process 5/5 Overall Result 5/5 Installed: 10/02/2014. 
Gatton, Qld

Paid for itself already…the kids love it!

We already had a pretty good idea of what we wanted but when we had the site visit, Warren was really good in telling us what worked and what didn’t, and he explained why a certain idea wouldn’t work.  No one ever tried to override what we wanted and they always stuck closely to our ideas.  We live a long long way from Brisbane so we had to do a lot over the phone and on email, but it all worked perfectly.  We chose our pavers online and they have turned out exactly as we expected.  Getting in touch with the team at MFPE was easy.  They always replied in good time and it was easy to understand what was happening. We used our own machinery to do the dig with supervision from Michael and the team.  It was quick and easy and the team was very particular, especially when laying the pool.  They lifted the pool out of the ground 5 different times to make sure it was 100% level.  This was really impressive, and I’m not sure that other contractors would have cared that much. The guys left our property in good condition and the whole thing was just a really easy process. The pool has turned out much better than we expected.  It has definitely paid for itself already with all the use we have gotten out of it and it just looks fantastic with the rest of our properly.  We love it and the kids love it. Communication 5/5 Involvement 5/5 Install Process 5/5 Overall Result 5/5 Installed: 20/01/2014.
Thallon, Qld
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