Privacy Policy

MFP Easy Contracting Pty Ltd (trading as MFP Easy) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

ABN 19 678 565 261 · QBCC Licence 15472089 · 6/124 S Pine Rd, Brendale QLD 4500 · enquiries@mfpeasy.com.au · 1300 30 60 11

What we collect

When you enquire with us, request a quote, book a consultation or sign up to updates, we may collect:

• Your name, email address, phone number and residential address
• Details about your property and pool project (block access, preferred pool models, budget range, timeframes)
• Records of our communications with you
• Technical data collected automatically when you use this website (IP address, device and browser type, pages visited) via cookies and analytics tools

We collect this information directly from you — through our website forms, by phone or email, or in person at a site visit.

How we use it

We use your personal information to:

• Respond to enquiries and provide quotes and proposals
• Schedule and carry out site visits and pool installations
• Administer contracts, warranties, approvals and after-sales service
• Send service updates about your project
• Send marketing communications about our products and offers (you can opt out at any time using the unsubscribe link in any email, or by contacting us)
• Improve our website and services

Who we share it with

We do not sell your personal information. We may share it with:

• Our service providers — such as CRM, email/SMS delivery, website hosting and analytics platforms — solely so they can perform services for us
• Subcontractors and suppliers engaged on your pool project (e.g. excavation, fencing, electrical) to the extent needed to deliver the work
• Finance providers (e.g. Handypay) or brokers — only when you ask us to refer you
• Government bodies, certifiers and councils where required for approvals
• Anyone else with your consent, or where required by law

Some service providers may store data outside Australia; where they do, we take reasonable steps to ensure comparable privacy protections apply.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including access controls and reputable cloud providers. No internet transmission is completely secure, so we cannot guarantee absolute security.

Cookies and analytics

This website uses cookies and similar technologies to remember preferences and measure how the site is used. You can disable cookies in your browser, though parts of the site may not function as intended.

Access, correction and complaints

You may request access to, or correction of, the personal information we hold about you by contacting us at enquiries@mfpeasy.com.au. We will respond within a reasonable period.

If you believe we have breached the APPs, please contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with its last-updated date.